Refund policy

Refund Policy

Our exchange and refund policy aims to provide customers with complete security regarding products purchased from our store.

All of our products carry a warranty against manufacturing defects. We also perform exchanges for products that arrived different from what was ordered.

If you receive a product with a manufacturing defect or different from what you ordered, please follow these steps:

1. Contact us at contact@arnolisbon.com with your order number, details of the product to be returned, and a description/photo of the defect.

2. Once we receive your email, we will forward your request to our quality department for analysis.

3. Claims for manufacturing defects or discrepancies must be made within 90 days of receiving the product. Requests after this timeframe will not be eligible for exchange or refund.

4. Your request will be analyzed within 7 business days. Once confirmed, you may choose one of the following options:

   • Receive a full refund of the amount paid.

   • Receive a new item identical to the one ordered.

   • Receive a product of similar value.

   • Receive a store credit/voucher for future purchases.